C-Level Technology, LLC (“C-Level Technology”) warrants this Product (including any accessories) against defects in material and/or workmanship as follows:
1. 30-Day Money Back Guarantee: If you wish to return your product for any reason, we offer a 30-day Money Back Guarantee. To return products, email us at firstname.lastname@example.org or call us at (985) 893-8894 to request a Return Merchandise Authorization (“RMA”) number. NO returns of any type will be accepted without an RMA number and valid proof of purchase. For faster service, please have the following information on hand when calling for an RMA number: original purchaser’s name, order number, product name, product description, date of purchase, serial number and nature of the problem. To expedite the processing of your refund or credit, we ask that products be returned to the return address provided to you at the time the RMA is issued and within 30 days of the date the product was originally delivered to you. All returned products MUST be 100% complete, undamaged, contain ALL original boxes and packing materials, have original UPC codes and labels on the manufacturer boxes, and contain all manuals and any other accessories and documentation provided by the manufacturer. When the product is received in good condition, we will process your refund. You are responsible for shipping charges on returned items. You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. If your order arrives at your shipping address in a damaged condition, save the merchandise AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick-up of the damaged merchandise.
THE FOREGOING 30-DAY MONEY BACK GUARANTEE SHALL NOT APPLY TO ANY PRODUCT THAT HAS BEEN CUSTOM ENGRAVED OR OTHERWISE RENDERED UNFIT FOR RESALE. NOTHING INCLUDED HEREIN SHALL BE INTERPRETED TO PRECLUDE THE APPLICABILITY AND/OR EFFICACY OF THE WARRANTY AGAINST DEFECTS IN MATERIAL AND/OR WORKMANSHIP.
2. LABOR: The EXTERNAL (non-electronic) case is covered for a period of 24 months from the date of purchase. The INTERNAL (electronic and power) components of this Product are covered for a period of 90 days from the date of purchase. If the Product is determined to be defective at any time during these periods, C-Level Technology will repair or replace the Product, at its option, at no charge. After the Warranty Periods have expired, purchaser will be responsible for the payment of all labor costs relating to repair or replacement of this Product.
3. PARTS: Additionally, C-Level Technology will supply, at no charge, new or rebuilt replacement parts necessary to complete repairs during the Warranty Periods above.
To obtain warranty service, Product must be shipped, in it’s original packaging, or in packaging that provides an equal amount of protection with a written description of the defect, and a copy of a dated proof of purchase (bill of sale or receipt) to:
C-Level Technology will return repaired or replaced Products free of charge in a reasonable period of time, using it’s choice of shipping methods.
This Warranty does not cover normal wear and tear, cosmetic damage, or damage due to acts of God, accident, abuse, misuse (INCLUDING A DAMAGED OR OBSTRUCTED O-RING), negligence, power surge, commercial use, or modification of, or to any part of the Product. This Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than C-Level Technology.
THIS WARRANTY DOES NOT COVER ANY DAMAGE DUE TO WATER INTRUSION INTO THE INTERIOR OF THE CASE DUE TO MISUSE OR DUE TO A DAMAGED CASE OR A DAMAGED OR OBSTRUCTED O-RING. IN ADDITION, THIS WARRANTY DOES NOT COVER DAMAGE TO ANY ARTICLES PLACED INSIDE OF THE CASE THAT MAY BE DAMAGED BY WATER INTRUSION, EXCESSIVE SHOCK OR MOVEMENT, OR BY ANY OTHER MEANS DUE TO MISUSE OR DUE TO A DAMAGED CASE OR A DAMAGED OR OBSTRUCTED O-RING. This Warranty shall become void if the factory applied serial number has been altered or removed from the Product. This Warranty is only valid in The United States.
This Warranty is valid only for the original owner of the product. Transfers do not qualify for Warranty protection. Discontinued products may not be available for Warranty replacement. Warranty terms may be revised without notification at the discretion of the manufacturer. Please visit www.drytunes.com for additional product and current warranty information.
REPAIR OR REPLACEMENT AS PROVIDED BY THE TERMS OF THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. C-LEVEL TECHNOLOGY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. IN NO EVENT WILL C-LEVEL’S TOTAL CUMULATIVE LIABILITY EXCEED THE PRICE PAID BY CONSUMER FOR THE PRODUCT.